What’s happening?
The charger might not be properly connected or authorised.

Try this:

• Remove and reinsert the cable at both ends.
• Make sure the charge point is active (check lights or on-screen messages).
• Some chargers require activation via an app or RFID card (e.g. Octopus Electroverse).
• The vehicle must usually be unlocked before plugging in.

Still no charge? Try a different charger nearby. If that doesn’t work, you can contact the Charge Point Operator via the contact details displayed on the charger.

What’s happening?
Range can fluctuate based on weather, road conditions, and driving habits.

Try this:

• Drive smoothly and avoid heavy acceleration.
• Use eco mode if available.
• Limit heating or air-con where possible.
• Take advantage of regenerative braking – easing off the accelerator recharges the battery slightly.

View our top range boosting tips to make sure you maximise every mile

What’s happening?
Some lights are just reminders – others need attention.

Try this:

• Refer to your vehicle’s manual for exact meanings.
• Yellow/amber lights are usually safe to continue driving with.
• Red warning lights mean stop safely and call support.
• Common icons include battery, plug, tyre pressure, or exclamation marks.

Safety note: Most alerts don’t mean the car is unsafe – but always stop if in doubt.